To Our Wonderful Faithful Customers
October 1, 2011
We want to thank you for stopping by again, but unfortunately these are sad times. Several years ago ProSnares set out to offer what we thought would be a simple plan; to offer a truly top quality product at reasonable shipping times and at a competitive rate. For a while we were right on target. Then discovered we can't keep up the demand of the volume of orders that are coming in. Then found the mass of orders causing congestion in our archaic style of bookkeeping to track orders efficiently. On top of that, the logistics of handling the forms of communication were a serious issue to figure out. We have many unopened eMails but previews has shown many of them are looking to place an order or to re-order snares that were used prior. Then there's eMails from clients inquiring about their order; and hence, that's why you are reading now.
We have made great headway in catching up on orders. We have also made serious changes to catch up faster. One is to reduce the kind of snares we offer by posting messages they are not for sale at the moment. About 75% of our product line that's taylor-made, have temporarily been suspended. We have also quit manufacturing snares of wholesale orders for the sole purpose of focusing our efforts on finalizing previous orders like yours.
These changes to our method of production has enabled us an opportunity to get your order faster to you. During the rush of the season some orders have fallen through the cracks. Then there are some we just didn't get to yet. If you have an order you are waiting for, please contact us. In order to track your order quicker, please provide all or most of the info below:
1.) Your Name
2.) What you ordered and quantity
3.) Method of payment: credit card, PayPal, eCheck, etc.
4.) Date you ordered
5.) Transaction ID or similar info offered after payment was madeThere was a time when we could get ordered processed in 12-48 hours, but that hasn't been the experience as of late, so we have taken these measures to get you your order faster. We are sincerely sorry for any delay and are work-ing diligently to implement this new plan.
May Your Days Be Bountiful And Prosperous!
ProSnares Team